Ballad Health Specialty Pharmacy Services

At Ballad Health, we understand that treating complex, rare or chronic conditions, like cancer or Parkinson's Disease, can be overwhelming for patients and their caregivers. That's why we're dedicated to simplifying the process and providing comprehensive support through our specialty pharmacies. Our specialized pharmacists work closely with patients and their clinicians to offer personalized medication management, patient education, monitoring, and counseling.

Specialty pharmacies provide a higher level of patient support and monitoring than traditional outpatient pharmacies. We recognize that complex, rare, and chronic diseases require specialized care, and our team is here to ensure that you receive the utmost attention and support throughout your treatment journey.

With locations in Bristol, Johnson City and Kingsport, we are conveniently located within the Ballad Health network, allowing easy access to our Specialty Pharmacy services. 

Specialty Pharmacy services

At Ballad Health's specialty pharmacies, we go beyond just providing medications. We believe in empowering our patients with the knowledge and tools to effectively manage their conditions. Through patient education, we equip you with the information you need to understand your medications, their potential side effects, and any necessary precautions. Our goal is to ensure that you are confident and well-informed throughout your treatment journey.

Your specialty pharmacist will work with you and your entire support network – including doctors, nurses and your family– to ensure you have a fully integrated healthcare team and access to quality care. Our team will talk to you about your treatment plan and address any questions you have. We’re here to listen, and we want you to understand every part of your care. 

We will stay in touch with you and your care team throughout the course of your treatment to make sure your medications are working as they should.

Benefits of Specialty Pharmacy

You can expect personalized care and regular follow-ups from our specialty pharmacists. We provide:

• Coordination with insurance and financial assistance programs
• Direct access to trained pharmacists and specialty care teams
• Free delivery of medications directly to patients or their physicians' offices
• Integrated care and communication with patients' physicians and care teams
• Patient support throughout enrollment in a medication management program, enhancing medication instructions, side effect monitoring and overall health improvement
• Refill reminder calls

There may be times when your insurance does not cover a prescribed medication. If that happens, we will work to lower your out-of-pocket costs, either by getting the medication covered, switching to a medication that is covered or applying valid manufacturer discounts.

Conditions we help you manage

Our specialty pharmacists are here to support you in managing the treatment of rare, chronic or complex conditions such as:

• Arthritis
• Asthma
• Cardiology
• Crohn's Disease
• Dermatology 
• Diabetes
• Endocrinology
• Epilepsy
• Gastroenterology
• Hemophilia Blood Products
• Hepatitis B
• Hepatitis C
• Human Immune Deficiency Virus (HIV)
• Infectious Disease
• Migraine Disorders
• Multiple Sclerosis
• Neurology
• Oncology
• Osteoporosis
• Parkinson's Disease
• Psoriasis
• Pulmonary Arterial Hypertension (PAH)
• Pulmonology
• Rheumatology
• Transplant procedures

When it comes to your complex disease or condition, trust Ballad Health's Specialty Pharmacy services to simplify the treatment process. We are dedicated to providing exceptional patient care, comprehensive support, and specialized expertise to help you achieve the best possible outcomes.

Specialty pharmacy accreditation

Ballad Health Specialty Pharmacy has earned accreditations from the Accreditation Commission for Health Care (ACHC) and the Utilization Review Accreditation Commission (URAC). These accreditations were earned after a comprehensive process that considered our organizational structure, policies and procedures, as well as our compliance with state and federal regulations.

“Our specialty pharmacies play a vital role in the comprehensive care we offer to our patients at Ballad Health. We are thrilled ACHC and URAC recognize and endorse our dedication to delivering quality services to those we serve.”

– Trish Tanner, Chief Pharmacy Officer

Accreditation badges

Contact us

For more information about Ballad Health Specialty Pharmacy services, please call (888) 952‑3773.