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Frequently Asked Questions

It is our pleasure to introduce you to the school-based clinic, developed in partnership with Mountain States Medical Group ("MSMG"). Using telemedicine technology, our goal is to provide quality health care to staff and students in the convenience of the school setting.

General information

How does the school-based clinic work?

With the help of telemedicine technology, an off-site provider can receive information related to a patient's medical condition. The provider can also view images of the patient's throat/mouth, ears, eyes, skin rashes, and so forth through interactive audio and visual technology.

This model enables students to access health care services in a timely and convenient manner, reducing time away from school or work.

Typically, a nurse will be present with the student on-site, while the doctor will be off-site.

What services will the school-based clinic offer?

The school-based clinics offer primary care services to students and staff, including:

  • Fever
  • Sore throat/strep
  • Allergy symptoms
  • Ear pain
  • Nausea/diarrhea 
  • Abdominal pain
  • Skin irritation/rash/wound
  • Inflammation
  • Limb sprains/strains/contusions
  • UTI
  • Cold/flu symptoms (cough, runny/stuffy nose, etc.)

What if I/my child do not have insurance?

  • We will bill your insurance, or you can pay a flat fee of $49 for the visit.
  • If your child does not have insurance we can also work to determine if they are eligible for the state health insurance plan (TennCare).

When is the school-based clinic open?

The clinic will be open Monday through Friday, during normal school hours.

Which practitioners are participating?

All First Assist Urgent Care providers are employed by Mountain States Medical Group. The providers are physician assistants, nurse practitioners or physicians.

About your telemedicine visit

Do I have to be present for the telemedicine visit?

No, you do not have to be present, but you are welcome and encouraged to attend the visit.

The nurse will attempt to contact you and invite you to join remotely for the virtual visit.

If the nurse is unable to reach you in a timely manner and you have already completed the proper paperwork, we will proceed with the telemedicine visit and provide you with a summary of the visit upon your request.

Will my child be alone during the visit?

No. The school nurse will be in the room to assist the off-site physician with his assessment. Others may also be present to help operate the telemedicine equipment.

Can I view the telemedicine visit?

At the time of the visit, you can be sent a link. You can join the video call from a computer or your phone if you have the APP downloaded.

Will my child be able to stay at school after a telemedicine visit?

It depends on the child’s medical condition, symptoms, and whether he/she is well enough to remain at school.

By providing healthcare services in a timely manner, we aim to help students miss fewer days at school (due to earlier treatment) and to save parents time off work as well.

How soon do I know what the eMD consult recommendations were?

The provider will follow up with the guardian/parent after the call. There will also be a faxed copy sent to the primary care provider if this was indicated on the paperwork. If you participate in the call, it can all be discussed at that time.

How am I notified of the office visit results, prescriptions, doctor's notes, and so forth?

  • Prescriptions will be e-prescribed to your preferred pharmacy
  • If applicable, a doctor's note will be sent to the appropriate school office
  • The school nurse will be available to answer your questions and/or provide you with a written summary of the visit, upon your request. You may also receive a follow-up letter or statement

What are the provider's credentials?

The providers are physician assistants, nurse practitioners or physicians

Can I opt out of the visit and still have my child see a school nurse?

Yes, all you have to do is not complete the consent form.

However, if your child becomes sick and needs a telemedicine visit, the visit cannot be performed without a consent form and insurance information.

What happens if my child needs further treatment?

The provider will make a clinical decision as to what further treatment is needed and communicate that information to the school nurse and a guardian/parent.