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Physicians/providers – for copies of patient records

For physicians or other providers with an urgent medical records request while a patient is being treated in the office or for an approaching appointment, please fax a copy of the request letter to (678) 999‑4895.

Fax coversheet with the requesting office's letterhead is acceptable.

Patients – for copies of your medical records

Online requests

We have two options for requesting medical records online.

Option 1: Request records through your MyChart account

Already have a MyChart account? Request your medical records or records for dependent children using the MyChart patient portal. Learn more about MyChart.

MyChart Login

Option 2: Request records without MyChart account

This option does not require you to set up an account. You will be asked to verify your identity using a photo of your driver’s license or other government-issued ID.

Request Medical Records

Request by mail, fax or in person

If you prefer not to request your records online or are unable to do so, please see the additional options listed below.

Complete patient release of information form [PDF, 0.1 MB]

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You may receive a copy of your medical records in paper or electronic form.

Hospital & long-term care facility medical records

Select a hospital

Mailing address:
1 Medical Park Blvd.
Bristol, TN 37620

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 844‑3505
Fax: (423) 844-3506

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
100 15th Street N.W.
Norton, VA 24273

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (276) 439‑1158
Fax: (276) 439-1163

Hours of operation: 8 a.m. to 4:30 p.m.

Mailing address:
400 North State of Franklin Road
Johnson City, TN 37604

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 542‑1303
Fax: (423) 431-4060

Hours of operation: 8 a.m. to 5 p.m.

Mailing address:
1420 Tusculum Blvd.
Greeneville, TN 37745

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 787‑5059
Fax: (423) 787-5061

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
1519 Main St.
Sneedville, TN 37869

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 224‑5469
Fax: (423) 224-6193

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
851 Locust St.
Rogersville, TN 37857

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 224‑5469
Fax: (423) 224-6193

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
130 W. Ravine Road
Kingsport, TN 37660

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 224‑5469
Fax: (423) 224-3526

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
2000 Brookside Drive
Kingsport, TN 37660

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 857‑6204
Fax: (423) 857-7118

Hours of operation: 8 a.m. to 4:30 p.m.

Mailing address:
400 North State of Franklin Road
Johnson City, TN 37604

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 431‑6464
Fax: (423) 431-4060

Hours of operation: 8 a.m. to 5 p.m.

Mailing address:
Johnson County Community Hospital
1901 South Shady Street
Mountain City, TN 37683

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 542‑1303
Fax: (423) 542-1306

Hours of operation: 8 a.m. to 4:30 p.m.

Mailing address:
16000 Johnston Memorial Blvd.
Abingdon, VA 24211
 

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (276) 258‑4533
Fax: (276) 258-4546

Hours of operation: 8 a.m. to 4:30 p.m.

Mailing address:
Lee County Community Hospital
127 Health Care Drive
Pennington Gap, VA 24227

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (276) 439‑1157
Fax: (276) 439-1163

Hours of operation: 8 a.m. to 4:30 p.m.

Mailing address:
1990 Holton Ave. E.
Big Stone Gap, VA 24219

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (276) 439‑1157
Fax: (276) 439-1163

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
2000 Greenway St.
Kingsport, TN 37660

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 224‑6900
Fax: (423) 224-3759

Hours of operation: Monday through Friday, 8 a.m. to 4 p.m.

Mailing address:
310 Third St. NE
Norton, VA 24273

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 224‑6900
Fax: (423) 224-3759

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
400 North State of Franklin Road
Johnson City, TN 37604

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (423) 431‑6464
Fax: (423) 431-3986

Hours of operation: Monday through Friday, 8 a.m. to 5 p.m.

Mailing address:
100 15th Street N.W.
Norton, VA 24273

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (276) 439‑1158
Fax: (276) 439-1163

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
16000 Johnston Memorial Blvd.
Abingdon, VA 24211

Telephone numbers for patients needing information about obtaining copies of records:

Phone: (276) 258‑4533
Fax: (276) 258-4546

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
245 Medical Park Drive
Marion, VA 34354

Telephone numbers for patients needing information about obtaining copies of records:

 

Phone: (276) 378‑1240
Fax: (276) 378-1125

Hours of operation: Monday through Friday, 8:30 a.m. to 5 p.m.

Mailing address:
1501 West Elk Avenue
Elizabethton, TN 37643

Telephone numbers for patients needing information about obtaining copies of records:

 

Phone: (423) 542‑1303
Fax: (423) 542-1306

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
2030 Temple Hill Road
Erwin, TN 37650

Telephone numbers for patients needing information about obtaining copies of records:

 

Phone: (423) 735‑4724
Fax: (423) 542-1306

Hours of operation: Monday through Friday, 8 a.m. to 4:30 p.m.

Mailing address:
2421 North John B. Dennis Highway
Kingsport, TN 37660

Telephone numbers for patients needing information about obtaining copies of records:

 

Phone: (423) 288‑3988
Fax: (276) 679-0657

Hours of operation: Monday through Friday, 8 a.m. to 4 p.m.

Mailing address:
400 North State of Franklin Road
Johnson City, TN 37604

Telephone numbers for patients needing information about obtaining copies of records:

 

Phone: (423) 431‑6464
Fax: (423) 431-3986

Hours of operation: Monday through Friday, 8 a.m. to 5 p.m.

Home health & durable medical equipment (DME) medical records

Information/instructions on the multiple ways to obtain a copy of records

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You may request a copy of your medical records by:

You may receive a copy of your medical records Paper or Electronic Form.
Puede recibir una copia de su historia clínica papel o formato electrónico.

Home Health
Ballad Health HomeCare
509 Med Tech Parkway, Suite 200
Johnson City, TN 37604
(423) 431‑6146
8 a.m. to 5 p.m.

Mediserve Medical Equipment
1183 Spratlin Park Drive
Gray, TN 37615
(423) 477‑9806
8:30 a.m. to 5 p.m.

Mediserve Medical Equipment
344 E Economy Road
Morristown, TN 37814
(423) 586‑4364(423) 586-4364
8:30 a.m. to 5 p.m.

Mediserve Medical Equipment
3110 Henson Road, Suite 5
Knoxville, TN 37921
(865) 330‑2424
8:30 a.m. to 5 p.m.

Mediserve Medical Equipment
211 W Main Street
Abingdon, VA 24210-2715
(267) 628‑8181
8:30 a.m. to 5 p.m.

Radiology medical records

Information/instructions on the multiple ways to obtain a copy of records

Español

You may request a copy of your diagnostic imaging study by:

Diagnostic images are provided in electronice format and a copy of the written diagnostic image report can be provided in paper or electronic copy format.

There are no fees for copies of diagnostic imaging records.

Mailing address: 
Attention Radiology Dept.
400 N. State of Franklin Road
Johnson City, TN 37604

Phone: (423) 431‑6780
Fax: (423) 431-5291

Hours of operation (for picking up images): Monday through Sunday 7 a.m. to 6:30 p.m.

Mailing address:
300 Med Tech Parkway,
Johnson City, TN 37604

Phone: (423) 302‑1279
Fax: (423) 302-1285

Hours of operation (for picking up images): Monday through Friday, 7 a.m. to 5:30 p.m.

Mailing address:
1501 W. Elk Ave.
Elizabethton, TN 37643

Phone: (423) 542‑1300
Fax: (423) 542-1474

Hours of operation:

  • Diagnostic imaging reports: 8 a.m. to 4:30 p.m.
  • Diagnostic imaging images (disks): 6:30 a.m. to 5 p.m.

Mailing address:
Johnson County Community Hospital
1901 South Shady Street
Mountain City, TN 37683

Phone: (423) 727‑1128
Fax: (423) 727-1125

Hours of operation:7 a.m. to 8 p.m.

Mailing address:
Russell County Medical Center
58 Carroll Street
Lebanon, VA 24266

Phone: (276) 883‑8140 (Radiology)
Fax: (276) 838-8150

Hours of operation: For records/CDs please call during normal hours, 8 a.m. to 5 p.m.

Mailing address:
Smyth County Community Hospital
P.O. Box 880
Marion, VA 24354

Phone:

Fax: (276) 258-1315

Hours of operation:

  • Medical Records 8:30 a.m. to 5 p.m.
  • Radiology 7 a.m. to 5 p.m.

Mailing address:
301 Med Tech Parkway,
Johnson City, TN 37604

Phone: (423) 302‑6239

Hours of operation: Picking up images – Monday through Friday, 7 a.m. to 4:30 p.m.

Physician office medical records

Information/instructions on the multiple ways to obtain a copy of records

Español

You may request a copy of your medical records by:

You may receive a copy of your medical records Paper or Electronic Form.

Find your physician’s office here.

Urgent care medical records

Information/instructions on the multiple ways to obtain a copy of records

Español

You may request a copy of your medical records by:

You may receive a copy of your medical records Paper or Electronic Form.

Find your urgent care facility here.

Retail pharmacy records

Information/instructions on the multiple ways to obtain a copy of records

Español

You may request a copy of your medical records by:

You may receive a copy of your medical records Paper or Electronic Form.

Tennessee

Mailing address:
523 State of Franklin Road
Johnson City, TN 37604

Phone: (423) 926‑6154
Fax: (423) 926-5571

Business Hours:

  • Monday through Friday, 9 a.m. to 7 p.m.
  • Saturday, 9 a.m. to 3 p.m.
  • Closed Sunday

Home infusion department

Mailing address:
523 State of Franklin Road
Johnson City, TN 37604

Phone: (423) 926‑4663
Fax: (423) 232-9875

Business Hours:

  • Monday through Friday, 8 a.m. to 6 p.m.
  • On-call pharmacist available 24/7

Located in the Johnson City Medical Center lobby

Mailing address:
400 N. State of Franklin Road
Johnson City, TN 37604

Phone: (423) 431‑2140
Fax: (423) 431-2144

Business Hours:

  • Monday through Friday, 9 a.m. to 7 p.m.
  • Saturday & Sunday, 11 a.m. to 5 p.m.

Mailing address:
1657 East Stone Drive
Kingsport, TN 37660

Phone: (423) 247‑2126
Fax: (423) 247-2138

Business Hours:

  • Monday through Friday, 9 a.m. to 6 p.m.
  • Saturday, 9 a.m. to 3 p.m.
  • Closed Sunday

Virginia

Located in the HealthPlex

Mailing address:
1490 Park Ave NW, Ste 7
Norton, VA 24273

Phone: (276) 439‑1360
Fax: (276) 439-1305

Business Hours:

  • Monday through Friday, 9 a.m. to 5:30 p.m.
  • Closed Saturday & Sunday

Located in the cancer center lobby

Mailing address:
16000 Johnston Memorial Drive
Abingdon, VA 24211

Phone: (276) 258‑1990
Fax: (276) 258-1999

Business Hours:

  • Monday through Friday, 9 a.m. to 6 p.m.
  • Saturday & Sunday, 9 a.m. to 3 p.m.

FAQs about medical records

Right of access PHI in a “designated record set”
A “designated record set” is defined as a group of records maintained by or for a covered entity that comprises the medical records and billing records about individuals maintained by or for a covered health care provider.

Other records that are used, in whole or in part, by or for the covered entity to make decisions about individuals. This last category includes records that are used to make decisions about any individuals, whether or not the records have been used to make a decision about the particular individual requesting access.

Excluded from the right of access are:
Psychotherapy notes, which are the personal notes of a mental health care provider documenting or analyzing the contents of a counseling session, that are maintained separate from the rest of the patient’s medical record. Information compiled in reasonable anticipation of, or for use in, a civil, criminal, or administrative action or proceeding.

Personal Representatives
An individual’s personal representative (generally, a person with authority under State law to make health care decisions for the individual) also has the right to access PHI about the individual in a designated record set (as well as to direct the covered entity to transmit a copy of the PHI to a designated person or entity of the individual’s choice), upon request, consistent with the scope of such representation

Requiring a Written Request
A covered entity may require individuals to request access in writing, provided the covered entity informs individuals of this requirement. In addition, a covered entity may require individuals to use the entity’s own supplied form, provided use of the form does not create a barrier to or unreasonably delay the individual from obtaining access to his PHI.

Verification
A covered entity is required to take reasonable steps to verify the identity of an individual making a request for access. Generally, the covered entity will request a government issued photo ID (such as a driver’s license, or passport).

Individual’s Right to Direct the PHI to Another Person
An individual also has a right to direct the covered entity to transmit the PHI about the individual directly to another person or entity designated by the individual. The individual’s request to direct the PHI to another person must be in writing, signed by the individual, and clearly identify the designated person and where to send the PHI. The same requirements for providing the PHI to the individual, such as the fee limitations and requirements for providing the PHI in the form and format and manner requested by the individual, apply when an individual directs that the PHI be sent to another person.

May a health care provider withhold a copy of an individual’s PHI from the individual who requested it because the covered entity used the individual’s payment of the allowable fee for the copy to instead pay an outstanding bill for health care services provided to the individual?
No. Just as a covered entity may not withhold or deny an individual access to his PHI on the grounds that the individual has not paid the bill for health care services the covered entity provided to the individual, a covered entity may not withhold or deny access on the grounds that the covered entity used the individual’s payment of the fee for a copy of his PHI to offset or pay the individual’s outstanding bill for health care services.

How do I request birth/death certificates? 
Birth and death certificates are not available from Ballad Health’s health information department. These certificates must be ordered from the Tennessee Vital Records office, Virginia Vital Records office, or by calling your local health department.

Forms