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MyChart Patient Portal

Ballad Mychart logo

MyChart Login

Welcome to the next chapter of your Ballad Health story.

We’re listening to the pulse of how to provide the highest-quality healthcare in the region.

That begins with offering you the most compassionate and qualified healthcare providers and providing them with exceptional tools to write patients’ health stories from beginning to end.

Reliability, security and superior quality

We’ve adopted a top tier electronic health records system called Epic that offers reliability, security and superior quality; it’s what our patients deserve. When you’re not well, safety and convenience are the last things you should have to worry about.

With all of our hospitals and clinics now utilizing one electronic health record (EHR) system, the chapters of your health story can remain securely in one place. One record means all your healthcare encounters within Ballad Health are stored in a single, easily-accessible space, increasing your safety and streamlining your healthcare experience.

For example, if you visited the Franklin Woods Community Hospital emergency room today, the ER doctor could see what medications your Ballad Health Medical Associates family physician prescribed to you at your last annual visit.

Why sign up for MyChart?

  • Connects to the Epic system which is used by Ballad Health facilities
  • View and manage your medical records online
  • Securely stores important health information such as:
    • Test results
    • prescriptions
    • immunization history
    • allergies
    • apointments
  • Can be used on a computer, smartphone, or tablet.
  • Manage your family’s care
  • Message your doctor
  • Pay your medical bills
  • Request prescription refills
  • Request an appointment
  • Request an E-Visit

Get the Ballad Health app

Visit the Apple App Store or Google Play store and download the Ballad Health app on your smartphone or tablet.

image: google play app store logo

image: Apple app store icon

Your MyChart account

To create a MyChart account, simply follow the directions below:

Did you receive an access code?
If you received a personal activation code from a visit to a Ballad Health doctor, enter your code now to get started.

Don’t have an access code?
If you don’t have a personal activation code, go to the Ballad Health MyChart sign up page.

Once you have created your unique MyChart User ID and password, you can then log in to MyChart as a first-time user.

You can also receive create an account by reaching out to Ballad Health's MyChart Technical Support team at 1-866-517-5873.

Remember: You must be a current or past patient and have a medical record at a Ballad Health hospital or clinic to register for MyChart.

Already signed up?
Log in to your MyChart for Ballad Health account.

If, in the past, you set up a MyWellmont account with a legacy Wellmont Health System facility, your health records have transferred over to what is now called MyChart. You will just need to update the MyWellmont app through your app store.

Previous patient portals

Follow My Health (MSMG)

If you have a FollowMyHealth patient portal with a legacy Mountain States Medical Group (MSMG) clinic, don’t worry – you’ll still have access to your information in FollowMyHealth, but no new information will be added to this patient portal. This is called a read-only account.
Log in to Follow My Health (MSMG)

Ballad Health facilities using the MyChart patient portal

As of Oct. 1, 2020, all Ballad Health hospitals, Ballad Health Medical Associates (BHMA) and Mountain States Medical Group (MSMG) clinics use MyChart with one exception: Mountain View Regional Hospital.*

Here is a complete listing of Ballad Health hospitals and practices using MyChart:

  • Ballad Health Medical Associates
  • Bristol Regional Medical Center
  • Dickenson Community Hospital
  • Franklin Woods Community Hospital
  • Greeneville Community Hospital East (formerly Laughlin Memorial)
  • Greeneville Community Hospital West (formerly Takoma Regional)
  • Hancock County Hospital
  • Hawkins County Memorial Hospital
  • Holston Valley Medical Center
  • Indian Path Community Hospital
  • Johnson City Medical Center
  • Johnson County Community Hospital
  • Johnston Memorial Hospital
  • Lonesome Pine Hospital
  • Mountain States Medical Group
  • Niswonger Children’s Hospital
  • Norton Community Hospital
  • Russell County Hospital
  • Smyth County Community Hospital
  • Sycamore Shoals Hospital
  • Takoma Medical Associates
  • Unicoi County Hospital
  • Woodridge Hospital

*Mountain View Regional Hospital uses a system called PointClickCare, not MyChart.


If you need assistance call 866-517-5873 between the hours of 8 a.m. and 5 p.m., Monday through Friday.


Read our tip sheet [PDF, 404kb]

Find answers to your MyChart questions