MyChart FAQs

Patients who are 18 years of age or older treated within the Ballad Health system, including clinics and hospitals, may enroll in MyChart.

Patients aged 17 and younger must be attached to a parent or guardian's MyChart account by completing the MyChart Proxy Request and Authorization Form [PDF, 146 KB].

This form can be completed in person at a Ballad Health Medical Associates provider's office or nearest Urgent Care. A valid photo ID or any necessary legal paperwork is also required.

MyChart Proxy forms can also be completed and e-mailed to mychartcentral@balladhealth.org, along with a valid photo ID or any necessary legal paperwork.

Please note: For patients between 12- and 17-years old, there will be limited access due to regulations set by the states of Tennessee and Virginia unless teen proxy is appointed.

Once you log in through your computer or the Ballad Health app, look for Sign Up Now on the login page.

If you have an activation code:
Choose the Activation Code option. Enter your code, the last four digits of your Social Security number and your date of birth. Click Next to continue with the enrollment process and create your username and password.

If you do not have an activation code:
Choose the No Activation Code option. Enter your name, address, date of birth, Social Security number, sex and email address. Click Submit to continue with the enrollment process and create your username and password. Or you may call our Ballad Health MyChart Technical Support Team at 1-866-517-5873 Monday through Friday, between 8 a.m. and 5 p.m. for an instant activation code.

You may call the Ballad Health MyChart Technical Support Team at 1-866-517-5873 Monday through Friday, 8 a.m. to 5 p.m. for any additional questions.

If you have additional questions, or are having trouble setting up your MyChart account, please contact the Ballad Health MyChart Technical Support Team at 1-866-517-5873. Our team is available Monday through Friday, 8 a.m. to 5 p.m.

Proxy access allows parents, legal guardians and caregivers to manage a patient's MyChart account and assist with their medical information.

Proxy types: Child, Teen, Diminished Capacity, Power of Attorney and Adult.

How to submit: Patients can request the form and submit it:

• In Clinic/Urgent Care
• Online: Download the MyChart Proxy Request and Authorization Form [PDF, 146 KB] and submit via e-mail at mychartcentral@balladhealth.org

Adults can also submit through MyChart in the Share my Record section

Revoking proxy: Easily revoke proxy access anytime by:

• Requesting in person at a clinic or Urgent Care
• Contacting mychartcentral@balladhealth.org or the Technical Support line at 1-866-517-5873.

Due to the sensitive nature of medical information, each adult must establish their own MyChart account. However, you may authorize access to either of your accounts by completing and returning your proxy forms.

MyChart provides a "snapshot" of your medical history at Ballad Health. If you need information not available in your MyChart account, you may request records online via your MyChart account by choosing Menu > My Record > Document Center > Requested Records. For additional information on Ballad Health Medical Records Requests, please visit the My Medical Records page.

You cannot change your MyChart username once it has been created.

Two-step verification is a security feature in MyChart designed to help Ballad Health keep your patient information as secure as possible. If you desire, you can turn this feature off by logging into your MyChart account. Select "My Account" and then "Security Settings." If you require assistance, you can call the MyChart Technical Support team at 1-866-517-5873.

New passwords must be at least 10 characters and contain at least one capital letter, one number and one special symbol.

Once you reset a password, you cannot use a previous one.

An E-Visit is a convenient way to contact with your provider for common, non-urgent medical conditions. You can submit a questionnaire regarding your symptoms for a variety of conditions and receive a written response through your MyChart account. A Ballad Health provider will respond during office hours.

View our pre-assessment checklist to see what to do before your visit.

Learn more about telehealth visits by video.

An E-Visit is an electronic checkup between many Ballad Health primary care providers and their patients about non-emergency health issues, including:

Chart notes: (1) 12 years & up; (2) 10 years & up; (3) up to 4 years old; (4) 6 years & up; (5) 12 months & up.

Requests for refills, handicap placards or work/school notes or letters cannot be addressed during an E-Visit.

If you’re experiencing a medical emergency, please call 911 immediately.

Established patients of certain Ballad Health practice who have been seen by their provider within the last 12 months.

To ensure patient privacy and accurate medical records, you cannot submit an E-Visit for a family member from your MyChart account, even if it’s for someone on your insurance, such as a spouse, parent or child.

Yes, requesting an E-Visit through your MyChart account ensures your information is private and secure.

Each E-Visit costs $30. The $30 fee does not include the cost of prescription medications, lab tests or X-rays, if any are needed.

You can pay for the E-Visit using a credit card or your Health Savings Account (HSA) card. However, Flexible Spending Account (FSA) cards cannot be used.

If your Ballad Health provider determines your medical concerns require an in-person evaluation, you will not be charged for the E-Visit.

If you are insured, check with your health insurance provider to see if a telemedicine visit is covered under your plan and determine what the copay or deductible might be.

All you need to complete an E-Visit is a Web browser and internet connection. You can use the Web browser on your laptop, desktop computer, smartphone (iPhone, Samsung Galaxy, etc.) or tablet (iPad, Google Nexus, Samsung Galaxy Note, etc.) for an E-Visit.

You should plan to spend about 15 minutes completing your E-Visit. You cannot save a draft to continue later.

You can request an E-Visit online 24 hours a day, seven days a week.

Follow the steps below to submit your E-Visit:

1. Log in to your MyChart account
2. If accessing E-Visit in MyChart through the website, click the Visits tab and then click Request an E-Visit. If accessing E-Visit in MyChart through the Ballad Health App, click Request an Appointment and then click E-Visit.
3. Read and accept the Terms and Conditions of Use
4. Enter your billing, contact and credit card information
5. Confirm your credit card information
6. Select the reason for your E-Visit from the list of symptom choices
7. Select your primary care provider
8. Select your preferred pharmacy
9. Answer a series of questions, including treatments and medications you’ve tried based on the symptoms you selected
10. Preview your responses to ensure the information is complete and accurate
11. Submit the E-Visit questionnaire to Ballad Health. If you cancel before clicking Submit, your credit card won’t be charged.

If you haven't received an E-Visit response yet, call the provider you specified in your E-Visit and provide the correct information.

If you have received a response, just reply within the E-Visit and let the provider know about the change or the additional information you would like him/her to know.

A Ballad Health provider (physician, physician assistant or nurse practitioner) will review your medical record and responses to the questionnaire to provide personalized treatment recommendations. These providers work in Ballad Health’s primary care physician offices.

E-Visits directed to a specific provider will be completed Monday through Friday (except holidays) if your request is entered before 3 p.m. After 3 p.m., E-visits will be completed the following day by 10 a.m.

Your provider will send you a written treatment plan through your MyChart account. In some cases, the provider might decide it’s best to speak with you by phone. In this case, you’ll be asked to provide a phone number where we can reach you.

A treatment plan may include:

• Advice on how to treat your common, non-urgent condition at home
• Prescriptions (as needed)
• Recommendations to avoid public settings like work or school (as needed)
• Suggestions for medications that do not need to be prescribed (as needed)

If your symptoms get worse after completing an E-Visit, please call the office where you E-visit was submitted.

If you have an urgent medical concern or medical emergency, please call 911 immediately.

Yes, you will have to pay for the E-Visit, even if you don’t agree with the provider’s recommended medical treatment or advice.

If you have questions about your care, please call the office where the E-Visit was submitted.

You will receive a prescription if your provider finds it is medically necessary. If you need a prescription, it will be sent directly to the pharmacy you specified.

Yes, the E-Visit will become part of your permanent Ballad Health medical record, and it will be available to healthcare providers who provide you with treatment now and in the future.

Yes, Ballad Health takes great care to ensure your health information is kept private and secure, including E-Visits and your MyChart activity.

Your account can’t be accessed without your unique password. Also, the MyChart system uses the latest 128-bit SSL technology to automatically encrypt your E-Visit session.

Unlike email, you must be securely logged into MyChart to complete your E-Visit.

Please call your Ballad Health primary care provider’s office, and a team member will help you.