At this location
Updated hospital visitation restrictions
Ballad Health is currently allowing 2 visitors for each patient at a time.
Please note that this only applies to inpatient hospital units and surgery. Labor and delivery units will allow 1 support person and 2 visitors per room.
Visitation for patients who have tested positive for COVID-19 or who are under investigation is limited to 1 designated visitor for the length of their hospitalization. Visits are limited to two hours and must be scheduled ahead of time. Exceptions include:
- COVID-19 positive patients in labor and delivery units, who will be allowed one visitor during the entirety of their hospital stay
- COVID-19 positive patients in the neonatal intensive care unit at Niswonger Children's Hospital and in pediatric rooms, who will be allowed two visitors that must be parents/guardians
Inpatient support persons – or visitors – will only be allowed on site from 8 a.m. to 8 p.m. However, one visitor may remain with the patient overnight, and this visitor must be in the facility prior to 8 p.m. Visitors who remain with the patient after 8 p.m. will stay in the patient room. If the visitor remaining with the patient after 8 p.m. leaves the facility at any point during the night, they will not be permitted for re-entry until 8 a.m.
Exceptions may be made during extenuating circumstances or in the case of end-of-life care.
Screenings and face mask requirements
Each visitor will be screened for potential signs of illness and required to wear a cloth face covering, which they need to provide for themselves.
Due to the increased risk of virus transmission, masks with vents and/or valves are not permitted.
These measures are to help contain coronavirus disease 2019 (COVID-19).
Please read more about these visitation restrictions.
Norton Community Hospital in Norton, Virginia, is a not-for-profit, 129-bed, acute-care facility serving Southwest Virginia and Southeastern Kentucky since 1949.
As the largest healthcare facility in the coalfield region, Norton Community Hospital provides a wide array of services through highly trained physicians and support staff. Norton Community Hospital is a member of the Virginia Hospital and Healthcare Association.
Norton Community Hospital offers a full array of primary care and specialty services as well as several amenities that make us the hospital of choice for residents in our area. Our team approach to health care reflects our commitment to keeping our patients at the center of everything we do.
The Better Breathers Club is a support group for people with COPD, asthma, chronic bronchitis, lung cancer and other pulmonary diseases.
Norton Community Hospital takes great pride in training young physicians for our rural, medically underserved area. This dedication has resulted in an increase in quality primary care for Southwest Virginia and the surrounding area and the growth of our institution. Norton Community Hospital offers the benefits of rural living with the opportunity to train in a modern and progressive hospital. Learn more about our residency program.
Our surgical suite offers state-of-the-art technology and minimally invasive procedures. This includes laparoscopic as well as hand-assisted laparoscopic procedures. Additional features include:
- Convenient covered drop-off and pick-up entrance exclusively for surgery patients
- Draeger-physiological monitoring
- LED lights
- High-definition video integration
- Audio integration
- Ceiling-mounted equipment handlers
- BIS monitoring for patients undergoing general anesthesia
- Cardiac Rehab
- Cardiac Ultrasound
- Cardio Pulmonary
- Chest Pain Center
- Community Physicians Oncology Clinic, Oncology/Hematology Infusion Services
- Lung screenings
Inpatient and Outpatient Rehabilitation
Family Birth Center
FitOne Wellness Center
Community Home Care
- Durable Medical Equipment
Retail Pharmacy Onsite
- Prescription and OTC drugs
- Compounding services
Medical care and community impact reports
Community Health Needs Assessment (CHNA)
Norton Community Hospital CHNA [PDF – opens in new window]
CMS price transparency
Standard Charges file last updated Dec. 30, 2021.
Metrics by MS-DRG*
Norton Community MS-DRG metrics [PDF, 63KB], fiscal 2019
View more Ballad Health MS-DRG metrics here.
*MS-DRGs are Medicare Severity Diagnosis Related Groups.
Expand a section below to read more about Norton Community Hospital and our community.
- Awards and Accreditations
- Accredited by The Joint Commission
- Norton Community Hospital Inpatient Rehabilitation Department is accredited by Commission on Accreditation of Rehabilitation Facilities (CARF).
- Norton Community Hospital was recently ranked as the one of the top hospitals in Virginia for low pneumonia mortality: 8.6% Heart failure mortality: 9.0% by the Virginia Hospital & Healthcare Association.
- Norton Community Hospital’s Laboratory is accredited by the College of American Pathologists (CAP). This national recognition is for excellence of the services being provided, making Norton Community Hospital’s Main Laboratory one of only 7,000 CAP-accredited laboratories worldwide.
- Norton Community Hospital’s Diagnostic Imaging Department is accredited by the American College of Radiology (ARC) in mammography, nuclear medicine and MRI.
- Norton Community Hospital’s inpatient rehab facility has been recognized as one of the top 10% in the nation for outcomes by UDSMR, for 13 years running.
Shannon Showalter, Vice President, Chief Executive Officer for Lee, Wise and Dickenson counties
Jeremy Carlson, Chief Nursing Officer
Stephen Sawyer, Chief Financial Officer, Assistant Administrator
Valeri Colyer, Director, Human Resources
Andy Mallory, Director, Marketing & Communications, Northwest Market
Norton Community Hospital Board of Directors:
Monty McLaurin, Vice Chair
Robert "Bob" Leonard, Secretary/Treasurer
Charles "Jibber" Ward, Chairman
Dr. Matt Cusano
James "Jim" Manicure
Charles "Chuck" Slemp
Dr. Matt Wilson
In 1949, a trio of Norton physicians, Ernest J. Benko, George W. Botts and D. Cury, Jr., realized their community needed a comprehensive health care facility. They created the Miner’s Hospital, which served Wise County’s mining community until 1951, when Norton General bought the facility.
In October 1973, Qualicare, Inc., of New Orleans, La., assumed management of the hospital (1973-1983) and immediately began plans for construction of a new facility set to be completed in 1977 and replace the old 75-bed facility which was originally the home of a coal baron.
in May 1976, $6.5 million in bonds were sold to finance the construction of the new Norton Community Hospital facility, with the groundbreaking held on July 13, 1976. This significant step in the evolution of Norton Community Hospital was completed on Sept. 7, 1977, with the opening of the present facility. Seventy-five acute beds and 75 long-term care, or nursing home, beds were opened in the new structure.
Progress continued as both the quality and quantity of health care provided by Norton Community Hospital grew. A banner year in the continued growth of the old Miners Hospital occurred in 1983. Facing a difficult decision concerning the long-term care facility, the board of directors and administration officials elected to close long-term care beds and expand acute care services. This action was completed in December 1983. This decision to close long-term care beds was more acceptable with the acquisition of the former Park Avenue Hospital. The 54 acute-care beds were added to Norton Community Hospital's 75, bringing the total bed count to the current 129 acute-care beds.
In the spring of 2002, Norton Community Hospital embarked on a $16.5-million renovation project that included:
- Expanding our emergency room and cardio-pulmonary services area
- Purchasing new equipment in radiology and other areas to offer the very latest in diagnostic technology
- Developing a new hospital main entrance and emergency entrance
- Creating a relaxing atmosphere in our lobby with lighting, greenery and a water fountain
- Creating private registration areas
- Relocating the Helping Hands Gift Shop
- Redesigning our patient rooms and hallways with new signage and lighting to enhance our patient experience
- Creating a child-friendly, dedicated pediatric unit, including an "Under the Sea" pediatric playroom
In 2007, Norton Community Hospital partnered with Mountain States Health. In the years since the partnership, Norton Community Hospital has completed major renovations throughout the facility including the Family Birth Center, intensive care unit, inpatient rehab department, medical surgery rooms, laboratory, pharmacy and surgical suite.
Norton Community Hospital is recognized as a leader in the provision of quality primary care and specialty services, delivered through highly trained support and diverse medical staff. Our patients, physicians, and team members are able to enjoy the benefits of rural living and the opportunity of practicing in a safe, modern and progressive healthcare facility.
- Hospital Parking
Norton Community Hospital offers a convenient patient drop-off lane at the main front entrance of the hospital. Patient and visitor parking is located directly in front of the main hospital entrance. Handicapped parking spaces are available in the first row of parking closest to the main hospital entrance.
The Surgical Suite, located directly behind the hospital, has a separate patient drop-off and pick up-lane, as well as a parking area for all surgical patients and visitors. Handicapped parking spaces are provided in the first row of parking closest to the Surgical Suite entrance.