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Franklin Woods Community Hospital is an acute care 80-bed hospital located in Johnson City, Tenn.
Franklin Woods (FWCH) has a wide range of specialty and subspecialty care, including general acute medical services, a family birth center, 24/7 emergency services and comprehensive diagnostic imaging. The hospital also provides advanced surgical services, including minimally invasive da Vinci robotic surgery options.
Recognition
Franklin Woods Community Hospital has been recognized as a top hospital for its colorectal program and perinatal services.
Perinatal Care Certification
Franklin Woods was the first hospital in Tennessee to earn Perinatal Care Certification from The Joint Commission.
Minimally invasive colorectal surgery
Franklin Woods also received The Joint Commission Seal of Approval® for minimally invasive colorectal surgery.
It is the only hospital in Tennessee – and one of just five in the nation – to have earned this disease-specific certification.
Hospital services
Offering a full array of services including:
- 24-hour emergency department
- Diagnostic imaging (MRI, CT and ultrasounds)
- Family Birth Center
- General surgery and the following minimally invasive options, and additional specialty surgical services:
- Colorectal
- Ear, nose and throat
- Gynecology and urology
- Ophthalmology
- Intensive care/progressive care
Center of Excellence for robotic-assisted surgery
Franklin Woods Community Hospital offers robotic-assisted surgery with the da Vinci®robotic system. This less invasive surgical system significantly reduces the recovery time and pain for patients.
We are a designated Center of Excellence in Robotic Surgery, awarded by the Surgical Review Corporation, a nonprofit organization dedicated to patient safety. This designation indicates that Franklin Woods Community Hospital uses the most advanced and precise surgical systems, delivering top-notch care by performing delicate procedures with smaller incisions and improved outcomes. We are the first and only hospital within a 200 mile radius to earn the Center of Excellence in Robotic Surgery designation.
Franklin Woods Community Hospital is now recognized as a Center of Excellence in Robotics Surgery, highlighting Ballad Health’s commitment to providing the best patient care with the latest, cutting-edge technology. The Surgical Review Corporation, a nonprofit organization dedicated to patient safety, offers top-tier accreditation programs for medical professionals, surgeons, hospitals and freestanding outpatient facilities worldwide, improving the safety and quality of patient care and lowering the overall costs associated with successful treatment. As an SRC-accredited Center of Excellence Facility, Franklin Woods Community Hospital has demonstrated a commitment to safety, high-quality care and optimal patient outcomes. The requirements for accreditation programs have been proven to improve outcomes and reduce the time patients spend in the hospital.
Learn more about robotic-assisted surgery.
Other resources
Medical care and community impact reports
Community Health Needs Assessment (CHNA)
For Ballad Health to best serve the people of the Appalachian Highlands, we survey and conduct focus groups to get a read on overall health in the region. To read about the Franklin Woods Community Hospital’s Community Health Needs Assessment (CHNA), visit our CHNA page.
CMS price transparency
Please visit our Price Transparency page for a full listing of standard charges by facility.
You can learn more about pre-visit coordination and registration here and about payment options here.
Metrics by MS-DRG*
Please visit our Ballad Health MS-DRG metrics page for a full listing of MS-DRG metrics by facility.
*MS-DRGs are Medicare Severity Diagnosis Related Groups.
Learn more
Expand a section below to read more about Franklin Woods and our community.
- Center for Excellence in Robotic Surgery, awarded by the Surgical Review Corporation, 2024
- Best Maternity Hospital, designated by Newsweek, 2023
- Becker’s Hospital Review, rated as a top five-star hospital in the country and the only five-star hospital in the state of Tennessee, December 2017
- Acute Stroke Ready Hospital Certification, November 2017
- Full accreditation from the Joint Commission, 2015
- Recognized by Truven Health Analytics as one of the nation’s “100 Top Hospitals” for two years in a row, 2016 and 2017
- Recognized in Becker’s Hospital Review 100 Great Community Hospitals
- Premier Quest High-value Healthcare Finalist, 2012, 2014
- Sylvia Moss Brown Award of Excellence (awarded to FWCH Pharmacy Services for work to improve patient safety by creating Safety Watch Advisory Teams [SWAT]) by AEIX, 2014 & 2015 (an AEIX risk management award)
- Recognized in Becker’s Hospital Review as one of 53 hospitals in the U.S. with Best Outcomes for Pneumonia Patients, 2014
- Women’s Choice Award, one of America’s Best Hospitals for Patient Experience by Women based on HCAHPS scores and research by Wharton School, 2013
- Premier Quest High-value Healthcare Top Performer, 2013
- American Hospital Association – McKesson “Quest for Quality” Prize Finalist (equivalent of 2nd place), 2013
- AEIX Risk Management Award, 2013
- Silver certification, Leadership in Energy and Environmental Design (LEED), 2010
- 22nd Highest Scoring Hospital in the U.S. for Patient Satisfaction among non-specialty, acute-care hospitals, Becker’s Hospital Review, 2013
- Premier Partnership for Patients Award – Citation of Merit, 2013
Franklin Woods Hospital is a community hospital with a wide range of services to meet your needs. I am proud to be able to lead the excellent team that provides the best possible medical care to our patients and families every day. I count it as a privilege to work with the dedicated and experienced nurses, CNAs, physicians and other care team members that walk our halls each day. At Franklin Woods, we are proud to offer patient care with safety as our overriding priority. We work collaboratively to achieve a caring, supportive and safe environment for our patients, visitors and team members. We are also blessed to have a beautiful and modern state of the art facility, and to offer the latest in medical advances, such as our Da Vinci surgical system.
I sincerely hope you have a positive and helpful experience during your stay at Franklin Woods. Continuous improvement is a core facet of our culture here, and we welcome and encourage your feedback so that we can continue to expand and improve the services we provide. I hope you will continue to allow us to provide care for you and your loved ones now, and in the future.
Sincerely,
Melanie Stanton, VP, CEO
Franklin Woods Community Hospital
Leadership
- Melanie Stanton, BSN, MBA, RN, NEA-BC – VP, Chief Executive Officer
- Seth Brown, MD – Chief Medical Officer, Washington County facilities, Southwest Market
- Frank Canova, MBA, CHFP, – VP and Chief Financial Officer, Southwest Market
- Stephanie Cook, – Chief Nursing Officer, Associate Administrator
- Rhonda Reeves - Market Director, Human Resources, Southern Market
- Emily Murr - Market Director, Marketing and Communications, Southern Market
Johnson City
Bustling with a population of more than 60,000, Johnson City lies just west of the Blue Ridge Mountains in Northeast Tennessee. The rugged beauty of the Appalachians surrounds the thriving city that encompasses all of Washington County and parts of Carter and Sullivan counties.
It is known for its rich history (Daniel Boone, Al Capone and railroads), cultural heritage (bluegrass music, quilts and storytelling), outdoor adventure area (hiking, whitewater rafting, rock climbing) and beautiful lakes and mountain vistas. Yet, the eighth largest city in Tennessee also boasts diverse economic and educational opportunities and has become a regional hub for health care, including medical and pharmacy schools associated with East Tennessee State University. The city is also home to a beautiful and historic Veterans Administration campus and hospital.
Food, crafts, music and other entertainment abound at the area’s many annual events such as the Blue Plum Festival (June), Pepsi Independence Day Celebration (July 4), Umoja Festival (August), the Taste of Johnson City (September), the Storytelling Festival (October). Local bands bring the nights alive at popular downtown locations. Exciting day trips to Asheville, Knoxville, Gatlinburg and the ski areas of North Carolina are about an hour away.
All this, an excellent economy and one of the lowest costs of living in the U.S. led Forbes magazine to list Johnson City as one of the “Best Small Cities for Business and Careers.” Kiplinger’s named it one of the “10 Least Expensive Cities for Living in the U.S.A.” Residents and visitors alike are drawn to the big city opportunities and small-town atmosphere of Johnson City, a one-of-a-kind town. For more information about the area go to visitjohnsoncitytn.com.
